A Positive Start CIC is a community interest company, founded on a People First philosophy . We provide Free & low-cost services for people with low or no incomes, on a 6 Free, then a Pay-What-U-Can basis.

Our services are provided by qualified and experienced practitioners and advanced trainee counsellor's, under close supervision.


First Appointments

Therapy is an investment in ourselves, and to ensure our service best suits your needs, your first session is a Free assessment lasting for 50-60 minutes.

This is an opportunity to identify what your concerns are, whether or not counselling could help you work through your difficulties or whether another service might be more suitable. During your assessment, you may also ask any questions you have about counselling.

If after your initial appointment you decide that you would like to begin a course of counselling, you will be allocated to a counsellor and offered 6 free sessions which you can take weekly or fortnightly. 

Your appointments can be by telephone call, online instant chat or face to face meetings.

How to make an Appointment

You can request a free call, message or email to ask any questions or to arrange a day and time for your first appointment.  

Alternatively you can sign up as a member which allows you to book an initial appointment online. Membership is free, please sign-up and login to Book an appointment online.

How it Works

One 60 minute initial assessment session followed by a further 6 sessions booked either weekly or fortnightly, which ever suits you best. At regular intervals, your counsellor will invite you to think about whether you are getting what you want from the counselling and how best to use the remaining sessions.


If at the end of counselling, you and your counsellor feel you would benefit from longer-term therapy, we will support you in finding external services that can offer this and you have the option of booking further sessions using our Pay- What-U-Can service.


Sessions last for 1 Hour and will usually take place at the same time and day once a week or once every two weeks.

If you arrive late for a session, you will be able to meet with your counsellor for the remainder of your allotted time, but the session cannot be extended beyond this. We ask that you come to your session on time, and let us know at least 24 hours in advance if you are unable to attend.

Counselling is not a compulsory activity, and you are free to end your sessions at any time, but we would encourage you to discuss this with your counsellor first rather than just stopping attending.

This gives you an opportunity to reflect on any progress made and to talk with your counsellor about other forms of support that might be available

6 Free Sessions (low or no income)

1 x Initial 60 minute Assessment followed by a further 6 Free sessions via;



e-talk is a 60 minute private instant secure messaging chat room.

Telephone Consultation

A 60 minute telephone consultation where we call you on an agreed date & time using Whats App or Skype. 


Meeting Room

Meeting Room is a 60 minute live video meeting via Zoom. You will receive a link  via email inviting you to attend. Sessions are password protected, you will receive a password to enter the meeting approximately 1 hour before the session is due to start. 


At the end of your 6 Free sessions, your counsellor will inquire if you wish to continue counselling. Counselling is not compulsory, you decide how many or how few sessions you require. Subsequent sessions are charged on a sliding scale of £10 to £25 according to your ability to pay.

This is done on a trust basis – we will not ask you to provide details of your income – and the amount you pay can go up or down if your circumstances change, subject to the minimum fee of £10 per session. Payment is made online via secure pay or in person, prior to your session starting. Pay-What-U-Can is for people who are on low or have no incomes, if this is not you, you can book via our full price services section on the Bookings page.

The usual cost of a counselling session is charged at £40 per 1 hour session and £60 for Couples Counselling. Counselling is your time to concentrate on you and you are worth the investment.

To pay online, please choose the amount you are able to afford from the list of Pay-What-U-Can sessions available. To pay in person, cash or card payment options are available.

(Drawing and Talking Therapy is delivered by an associate member and is set at a fixed price of £30 person session for a minimum of 12 sessions.

EFT Therapy & Senses Self Care are fixed at £40 per Session)


Low Cost, Pay What You Can Services are available to anyone on benefits or low income. Low income includes Universal Credit claimants.

6 Free Sessions are available to people on low or no incomes, furloughed  staff, or staff who have been laid off due to Covid 19.


Please be aware that you will be charged your normal fee if you do not attend your session with less than 24 hours’ notice.

Fees for other Services (Employed/Self-Employed)

All other sessions can be either 60 or 90 minutes long and are charged at £45 for 60 minutes and £60 for 90 minutes, and include:

  • Person-Centred Counselling 

  • Drawing and Talking Therapy (Provided by Associate Practitioner Judith Murray)

  • EFT for Anxiety (Emotional Freedom Technique)

  • CBT (Cognitive Behavioural Therapy)

  • Hypnotherapy (With Helen Collard)

  • Personal Development (Self Care)

  • Mentoring & Life Coaching

  • Couples Counselling (90 Mins)



Payments for these products and services can be made online via products & services.

If you have any questions, please do not hesitate to get in touch. Contact Us.

Will my Sessions be Confidential?

This is a very important aspect of the counselling relationship. Everything that you discuss with your counsellor during counselling sessions will be treated as strictly confidential. We would never routinely disclose any information about your counselling to other professionals.


The only exception to this is when we are legally compelled to disclose information or when your counsellor has strong reason to believe that you, or a third party, may be at risk of harm. In such cases it may be necessary to inform others, such as a GP, of the situation, and wherever possible you would be consulted before any information is shared.


What information is recorded about me?

Counsellors are required to keep brief notes about your counselling sessions. These notes will not contain your name, and are held securely.  At the completion of counselling your notes will be kept in safe storage in accordance with GDPR for a 5 year period after which they will be destroyed.

Cancelling Appointments

We consider any appointment that you have made with us to be important.

Your appointment is for your exclusive use and when it is cancelled with short notice, or missed altogether, it is often too late or impossible to offer this time to someone else and the appointment time goes unfilled.


Please give as much notice as possible for cancellations/postponement (text 07547739106).

In the event of 2 cancelled/ missed Free appointments, priority will need to be given to other clients on our waiting list. This will not apply if appointments have been cancelled at least 24 hours in advance.

Please note, the following cancellation / missed appointment policy is in effect:

  • A full 24 hours notice is required for cancelling appointments. Clients may contact us directly on (07547739106) to cancel or login to their A Positive Start CIC members account and leave us a message.

  • Appointments can easily be rearranged with notice. 

Cancelling Paid Services

If you cancel with less than 24 hours before your appointment time, you will be billed for 50% of the cost of your appointment.

  • @APositiveStart

During Office Hours:  01450 376682  




 A Positive Start CIC, Unit 5, Liddesdale Road. Hawick , TD9 0BN,

Roxburghshire, The Scottish Borders, Scotland, UK
Company No. SC581017 | UKRLP : 10068484. 

Accredited Counsellors, Coaches, Psychotherapists & Hypnotherapists 

Member of the EFT & Mindfulness Centre
Association of Child Protection Professionals Membership No 08657


Out of Hours Contact

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